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Order Status
Has my order shipped?
  Click the "My Account / Order Status" link on the top right-hand side of our site, to check your order status.
How do I change quantities or cancel an item in my order?
  Click the "My Account / Order Status" link on the top right-hand side of our site, to view orders you have placed.  Then click the "Change quantities / cancel orders" link to find and edit your order.  Please note that once an order has begun processing or has shipped, the order can no longer be edited.
How do I track my order?
  Click the "My Account / Order Status" link on the top right-hand side of our site, to track your order.
My order never arrived.
  Click the "My Account / Order Status" link on the top right-hand side of our site, to track your order.  Check to see if the missing items have been shipped.  If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered.  If your packages each show a status of "delivered," please contact customer service for assistance.
An item is missing from my shipment.
  Click the "My Account / Order Status" link on the top right-hand side of our site, to check the status of your order.  Be sure that all of the items in your order have shipped already.  If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered.  If your packages each show a status of "delivered," please contact customer service for assistance.
My product is missing parts.
  Click the "My Account / Order Status" link on the top right-hand side of our site, to track your order.  Make sure that all of the items in your order have shipped already.  If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered.  If your packages each show a status of "delivered," please contact customer service for assistance.
When will my back order arrive?
  When an item is back ordered, that means our suppliers are unable to predict when they will have more in stock.  As soon as our stock is replenished, we will be able to ship the item to you.