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My Account
How do I create an account?
  1) Click the "My Account / Order Status" link on the top right-hand side of our site.
2) Enter your e-mail address.
3) Select "I am a new customer."

Simply follow the prompts to complete setting up your account.  Your information is NEVER sold to any other company and is kept completely private.  Please view our Privacy Policy for more information.
How do I edit my account information?
  Click the "My Account / Order Status" link on the top right-hand side of our site, to edit your account information.
How much is my shipping?
 
Currently, we are only able to accept online orders to shipping addresses within the United States.  (If you wish to have an item shipped to an international or U.S. territory address, please contact us at 1.813.251.1706, or email us at customerservice@zoeybloom.net.)  An additional charge of $5 will be applied to items shipped to Alaska and Hawaii.  To ensure the secure delivery of your order, Zoeybloom.net does not ship to P.O. boxes, and a signature is required on all orders over $500.00.
Generally, shipping costs are determined by your order total.
The majority of our orders are shipped via the U.S. Postal Service.  We offer two shipping options: Standard and Two Business Days.  We offer Free Standard Shipping for regular priced merchandise purchased online.  For each address, the following shipping charges apply to both sale merchandise and regular priced merchandise shipped Two Business Days (subject to the additional charge described above for shipment to Alaska and Hawaii).  Prices reflect U.S. currency:

TOTAL                                    STANDARD                 TWO BUSINESS                    
                                             SHIPPING                          DAYS                                 

$25 and under                      $ 5.00                               $15.00                              
$25.01-$50.00                         $ 7.00                              $17.00                              
$50.01-$100.00                       $ 9.00                              $19.00                              
$100.01-$200.00                     $12.00                             $22.00                              
$200.01-$300.00                     $14.00                             $24.00                             
$300.01-$500.00                     $16.00                             $26.00                           
$500.01 and over                  $19.00                             $29.00                             
 
I forgot my password.
  Click the "My Account / Order Status" link on the top right-hand side of our site.  Under the login box you will see a link that says "Forgot your password? Click here."  You will be sent an e-mail with your password.
How do I return my product?
 

Merchandise may be returned to the Zoey Bloom store in Tampa, Florida or shipped back to us at the following address: 

Zoey Bloom
1710 S. Dale Mabry Hwy
Tampa, FL 33629

Please note that if you choose to ship the merchandise back to us, you will be responsible for all shipping costs.  We recommend that you insure the package and ship using a traceable method.  No refunds are given on shipping and handling charges.

 
Returned merchandise should include the vendor packaging and must be in its original, unused condition, as when received (with all merchandise tags attached), unless there is a manufacturer’s defect.  The
reason(s) for the return should be noted on the packing slip (enclosed with your order). 
I received the wrong product.
  If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving your merchandise.
What is your return policy for online purchases?
 

We want you to be happy with your purchase.  If you are unsatisfied for any reason, we will gladly accept a return of unused or defective merchandise for a full refund of the original purchase price, in accordance with the return policy stated herein.

Zoey Bloom will issue a refund in the form and amount of the original payment (including sales tax; excluding shipping and handling charges), provided:

  1. The merchandise is returned (postmarked) within fourteen (14) calendar days of receipt; and

  2. The merchandise is in its original, unused condition (unless there is a manufacturer’s defect); and
  3. The merchandise is accompanied by either the Zoey Bloom receipt (original or a copy), or the Zoey Bloom packing slip, enclosed with the order.

When an item is returned that was purchased with a discount that stipulated a minimum purchase, the entire discount amount of the original order will be deducted from your refund, if your total purchase no longer meets the minimum required purchase without the returned item.   

Notwithstanding anything herein to the contrary, Special Occasion merchandise may not be returned or exchanged.  Please see each individual item page for the designation of an item as Special Occasion merchandise.  In addition, sales are final on all sale merchandise.
When will my order ship?
 

Shipment of orders is based on the availability of each item.  Please see each individual item page for more information on the availability of each item.  In the event an item becomes unavailable after you place your order, we will contact you by e-mail and inform you of when it will next be available.

Orders of in-stock items placed by 5 p.m. Eastern Time will be shipped by 5 p.m. Eastern Time the next business day.  Back ordered items will be shipped on the next business day, following receipt of the item by Zoey Bloom.  A business day is considered to be Monday through Friday, excluding holidays.

Generally, orders shipped via Standard Shipping should be delivered within 6 to 9 business days, after leaving Zoey Bloom.  Orders shipped via Two Business Day shipping should be delivered the second business day after leaving Zoey Bloom (e.g., order placed by 5 p.m. Monday, shipped on Tuesday, and delivered by Thursday).  Orders shipped Next Business Day should be delivered the next business day after leaving Zoey Bloom (e.g., order placed by 5 p.m. Monday, shipped on Tuesday, and delivered by Wednesday).  Delivery times are not guaranteed, notwithstanding additional charges, but are our best approximation.

You will be e-mailed a shipment confirmation, when your order has been shipped and tracking information within 24-48 hours of shipment.  You may click the "My Account / Order Status" on the top right-hand side of our site, to track the status of your order.